How it works
- Ekipta support selects the company and records the support reason.
- A short-lived four-digit code is made available to the company manager through the configured workflow.
- The customer voluntarily provides the code to the support representative.
- After verification, a time-limited read-only support session is created.
- Session start/end and blocked change attempts are recorded in the audit log.
Limits
The support session is not intended to add, delete or edit company records. Password sharing is not required.
Accountability
Access must be used only for the stated support purpose by authorized support staff and can be ended according to the support workflow.