1. Loading the service
Ekipta uses JivoChat as an optional live-support tool. The widget is not loaded unless the configured functional-cookie condition or user action is satisfied.
2. Data
Support messages, contact details voluntarily provided by the user, current page and technical device/connection data may be processed to answer the support request, maintain security and improve support quality.
3. International processing
JivoChat may use infrastructure outside Türkiye. Therefore enabling the service may result in an international transfer. Ekipta should maintain the appropriate data-processing and transfer safeguards before relying on the service for personal data.
4. Data minimization
Do not share passwords, payment-card data, identity documents, health data or sign-in verification codes in live chat. Ekipta support will not ask for your password.